Refund policy

RETURNS & REFUNDS POLICY

Last updated: 19 September 2026

Every Atmosfae piece is currently made to order especially for you. Because production begins specifically for each purchase, we do not accept returns, refunds or exchanges for ordinary change of mind, incorrect size selection or accidental orders.

Please review product descriptions, measurements, size guides and delivery timeframes carefully before placing your order.

CANCELLATIONS AND ORDER CHANGES

If you need to request a cancellation or change, contact us at nikimanidakis@gmail.com within 24 hours of ordering. We will do our best to help; however, changes or cancellations cannot be guaranteed once production has begun.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your order arrives faulty, damaged, incorrectly printed or different from what you ordered, please contact us as soon as possible at nikimanidakis@gmail.com

Please include:

• Your full name and order number
• A description of the issue
• Clear photographs of the product, packaging and shipping label

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund. When a return is required because an item is faulty, damaged or incorrect, Atmosfae will provide instructions and cover reasonable return-postage costs.

Please do not return an item without contacting us first, as our products may be created and dispatched by different production partners.

COLOUR AND PRINT VARIATIONS

Colours may appear slightly different depending on your screen settings and the material on which the artwork is printed. Small variations in print placement may also occur on all-over-print garments and handmade or individually produced items.

These natural production variations are not generally considered faults unless the product is materially different from its description or approved design.

SIZE AND FIT

Customers are responsible for checking the relevant size guide before ordering. As every garment is made to order, we cannot ordinarily replace or exchange an item when the wrong size has been selected.

If you are unsure about sizing, please contact us before placing your order.

FUTURE READY-MADE PRODUCTS

If Atmosfae introduces products that are not made to order, eligible unworn and unused items may be returned within 14 days of delivery for an exchange or store credit. Items must retain their original tags and packaging, and return postage will be the customer’s responsibility.

YOUR AUSTRALIAN CONSUMER RIGHTS

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.